Refund & Return Policy

At Bhumitva, we take great care in sourcing, packing, and quality-checking every product before it is dispatched to you. Please read this Refund & Return Policy carefully before placing an order, as it explains our approach to cancellations, returns, and refunds.

Bhumitva does not accept returns or refunds on any orders once they have been placed and confirmed. Given the nature of our products — food items, seeds, traditional dairy, and wellness products intended for consumption — we are unable to accept returned goods once they have left our facility, for hygiene, safety, and quality-assurance reasons. We strongly encourage you to review your order carefully, including product descriptions, quantities, and delivery address, before completing your purchase.

All products sold on our website — including but not limited to millets, grains, seeds, superfoods, ghee and traditional dairy products, wellness powders, and kitchen essentials — are strictly non-returnable and non-refundable once delivered, regardless of whether the packaging has been opened.

You may request cancellation of an order only before it has been dispatched from our facility, by contacting our support team as soon as possible after placing the order. Once an order has been packed and handed over to our logistics partner for dispatch, it can no longer be cancelled.

While we do not accept returns or refunds, we understand that issues can occasionally occur during transit. If you receive an item that is visibly damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with your order number and photographic evidence. We will review each case individually and, at our sole discretion, may offer a replacement of the same product. This provision does not constitute a general right of return or refund.

Any exception to this policy, including a replacement offered under Section 5, is made entirely at the discretion of Bhumitva Private Limited on a case-by-case basis and does not create an obligation for us to do so in future instances, whether for the same customer or otherwise.

If you have any concern regarding an order, please reach out to our support team with your order number, a description of the issue, and (where applicable) photographs of the product received. We aim to acknowledge all queries within 24-48 hours.