Privacy Policy

Bhumitva Private Limited ("Bhumitva", "we", "us", or "our") operates this website and the online store through which we sell millets, seeds, traditional dairy, natural wellness products, and kitchen essentials (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us. By using our Services, you agree to the collection and use of information in accordance with this policy.

We collect information that you provide directly to us, information collected automatically when you use our Services, and information from third parties who help us operate our business. This includes:

• Personal details: Name, email address, phone number, shipping and billing address, and date of birth (where provided).
• Order & payment information: Products purchased, order value, payment method, and transaction status (we do not store your full card or UPI credentials — these are processed securely by our payment gateway partners).
• Account information: Login credentials, order history, saved addresses, and wishlist items if you create an account with us.
• Technical information: IP address, browser type, device information, and pages visited, collected via cookies and similar technologies.
• Communications: Records of your correspondence with our customer support team, including emails, chat messages, and reviews you submit.

We use the information we collect to:

• Process, confirm, and deliver your orders, including sending order and shipping updates.
• Provide customer support and respond to your enquiries, complaints, or feedback.
• Manage your account, wishlist, and order history.
• Send you promotional offers, newsletters, and product updates (only where you have opted in, and you may unsubscribe at any time).
• Improve our website, products, and overall shopping experience.
• Detect and prevent fraud, abuse, and unauthorised transactions.
• Comply with applicable laws, regulations, and legal processes.

We use cookies and similar tracking technologies to remember your preferences, keep you signed in, understand how you use our website, and personalise your shopping experience. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of certain features, such as your cart or wishlist.

We do not sell your personal information. We may share your information with:

• Payment gateways to securely process your online payments.
• Logistics & courier partners to deliver your orders to your doorstep.
• IT service providers who help us host our website, store data, and send transactional emails or SMS.
• Legal & regulatory authorities, where required to comply with applicable law, enforce our Terms & Conditions, or protect our rights and the safety of our customers.

We implement reasonable technical and organisational measures — including encrypted checkout, restricted access to customer data, and secure hosting — to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

You have the right to:

• Access, review, or update the personal information in your account at any time.
• Request correction or deletion of your personal data, subject to any legal or contractual obligations we may have.
• Opt out of marketing emails and SMS by using the unsubscribe link or contacting us directly.
• Request details of how your information has been used or shared, by writing to us at the email address below.

Our Services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.